In June 2014, Genesys and IBM formed a partnership which to insure that IBM’s Watson’s “cognitive computing” capabilities are integrated with Genesys’ Customer Experience (CX) platform.
Tag Archive for ‘Natural Language Understanding’
Dom is the product of work that Domino’s has been doing with Nuance Communications, and is a branded version of Nina Mobile, which made its debut roughly two years ago.
Big Blue introduced Watson Engagement Advisor at the SmarterCommerce Global Summit in Nashville, TN.
GEICO, the diversified insurance company owned by Berkshire Hathaway, has teamed with Nuance Communications to offer its own mobile, personal virtual assistant (PVA) branded as Lily.
Expect Labs will introduce its first product, MindMeld for iPads, to showcase how its core technology embedded in a tablet will support a new kind of interpersonal communication.
We used to laugh at the idea of “the talking toaster” when thinking about the gratuitous addition of a speech-based interface to household appliances, consumer electronics, self-service kiosks or even ATMs. Now the machines laugh at us, as improvements in natural language understanding, artificial intelligence and text-to-speech rendering make phones, tablets, computers and (yes) household appliances more conversational, human-like and responsive to spoken input.
Mark Cuban is taking ownership of “a significant position” in Machine Translation and Text Analytics specialist LinguaSys.
he wraps are off a new Web-based virtual personal assistant (VPA) developed over the past two years by Spanish financial services provider, BBVA.
Congratulations to AT&T for making some waves among the growing pool of applications developers looking for ways to add conversational speech to their offerings.
Long time call recording, quality assurance (QA) and Workforce Optimization (WFO) specialist VPI (aka Voice Print International) launched a new, cloud-based virtual assistant (VA) service called VirtualSource.