Empirix is acquiring a provider of real-time analytics to test, monitor and manage wireless networks to improve the customer experience. Here’s why:
Tag Archive for ‘Empirix’
Opus Research and Empirix presnet findings and opinions about the maturity of BYOB technologies and the need to harden enterprise networks.
Supporting BYOD is just a starting point for a whole range of services and capabilities that IT departments around the world can support as they nurture new applications that make network reliability, security and performance paramount.
Empirix is formally offering a new flavor of its Empirix Testing as a Service (ETaaS) designed specifically to facilitate early detection and remediation of technical speedbumps that could interfere with enrollment of voiceprints or later voice-based authentication activities.
A remarkably high percentage number of C-level executives indicate their companies’ lack of a defined strategy to deal with all the “personal data” provided by customers and prospects through a multitude of channels. Yet they also tell us of their plans to incorporate that data into “understanding intent” and forging better communications links that promote loyalty, profitability and product refinement.
Acknowledging the importance of testing before a speech-enabled customer care system “goes live,” Nuance Communications and Empirix Inc. have expanded their global partnership.
The rate of change in enterprise IT infrastructure is accelerating as companies add new applications and services to promote better communications among both employees and customers.