Greg Stanway, manager of customer strategy & projects at BC Hydro, outlines why the largest electric utility company in Western Canada has deployed a customer-centric, self-service solution for its 4 million customers. [VIDEO]
Tag Archive for ‘customer experience’
One of the highlights of Genesys’ G-Force was a presentation of the newly launched AppFoundry delivered by Jim Kraeutler, Sr. Director of Innovations and AppFoundry impresario.
PARC CEO Steve Hoover presents how intelligent assistants will transform the way enterprises interact with customers across all touch points, from the retail environment to customer care to personalized products and services. [VIDEO]
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
Three winners will be awarded at Intelligent Assistants Conference (Oct 13-14) that show innovation, prove business value and deliver a superior customer experience.
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.
Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
Enterprise Intelligent Assistants (EIAs) are quickly morphing from “assistants” into “advisors,” informed by decades of FAQs, contents of Web chats and transcripts of contact center recordings.
People are taking command of how they carry out commerce through their smartphones and PCs, starting with search and culminating with queries and transactions that involve a company’s automated systems (voice response or chat) or live agents.
VBC New York 2015 brought together executives and decision-makers to learn how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value. See the agenda and select presentations.