Intelligent Assistance is about to put an end to the long-standing discussions surrounding the relative merits of “multichannel” versus “omnichannel” marketing and digital commerce strategies.
Tag Archive for ‘customer experience’
Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
Interactions LLC has announced a set of innovations that represent the integration of the AT&T Watson platform, now branded as Curo™.
Creative Virtual Provides Natural Language UI for Atos’ Digital Customer Experience Transformation Platform
Atos has entered the intelligent assistant market with a cloud-based solution packaged as the Digital Customer Experience Transformation (DCXT) platform.
Lionbridge is set on bringing the idea of omnichannel and “omnilingual” conversations into the Intelligent Assistants domain.
As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
Greg Stanway, manager of customer strategy & projects at BC Hydro, outlines why the largest electric utility company in Western Canada has deployed a customer-centric, self-service solution for its 4 million customers. [VIDEO]
One of the highlights of Genesys’ G-Force was a presentation of the newly launched AppFoundry delivered by Jim Kraeutler, Sr. Director of Innovations and AppFoundry impresario.
PARC CEO Steve Hoover presents how intelligent assistants will transform the way enterprises interact with customers across all touch points, from the retail environment to customer care to personalized products and services. [VIDEO]