Live Ops is granted U.S. Patent 8,929,536 (granted in January) for “an efficient multi-channel pivoting among synchronous and asynchronous communication channels during a communication session.”
Tag Archive for ‘customer experience’
Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
Opus Research Conference Highlights the Value of Virtual Assistants for Mobile and Enterprise Activities
Intelligent Assistants Conference 2015 to showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web chat and Web-based interactions, and the future of the contact center.
A new report from Opus Research determines that, on average, customers use between 4 and 5 different “channels” to support their commercial endeavors led by email, phones, websites, social media, mobile apps and brick-and-mortar stores.
Intelligent assistants are establishing additional business value by extending their reach further inside the enterprise.
SpeechPro has announced that VoiceKey, its flagship voice biometric-based authentication resource is offered at the click of a mouse on Aspect Software’s Innovation Exchange.
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.
An exclusive Opus Research report details organizational processes and the decision-making factors involved for purchasing, implementing and measuring success for enterprise customer experience initiatives.
In an interview with Tim Moynihan, Senior Analyst with Opus Research, Hyatt Hotel’s John Romano discusses the company’s strategy in providing “authentic hospitality” in customer call support.
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.