Posts tagged ‘customer experience’
- 34.29.13Cisco: Contact Centers Bring Humans into The “Internet of Everything”
- 02.26.13Conversational Commerce Consolidation Chronicles: Genesys Buys Angel; Could Enter PVA Fray
- 01.22.13[24]7 Intros the Next Generation of Chat and Announces first Customers
- 011.26.12Genesys One: One More Choice for “Mid-Market” Contact Centers
- 010.18.12NICE Systems to use IBM’s Technology to Harness Big Data from Contact Centers
- 09.24.12“Fear of Chatter”: The Implications of Virgin America’s Social Network-based Customer Care
- 08.31.12Reflections on SpeechTek 2012: Co-Location Lends New Contexts to Automated Speech
- 08.24.12Webcast: The “Friction-Free” Self-Service Challenge
- 08.22.12Panel With Dan Miller, Steve Wozniak, Nuance’s Ron Kaplan and Ford’s Sheryl Connelly
- 08.13.12Empirix Launches Testing Services for Voiceprint Enrollment and Speaker Authentication
