Self-service professionals, speech scientists and VUI (voice user interface) experts, alike, are grappling with a new set of challenges borne of the need to support search, command and control and e-commerce in a “post-PC” but “pre-PVA” world.
Tag Archive for ‘Automated Speech’
As automakers seek differentiation through innovation, speech-enabled solution providers are coming under criticism and being called upon to step up their game.
After years on the “acquisition candidate” short list, hosted conversational commerce specialist Angel has found a new corporate parent in Genesys, which has reached a definitive agreement to acquire the firm from Business Intelligence specialist MicroStrategy.
This year the transformation of SpeechTEK continued as conference organizer, InformationToday, Inc. (ITI), co-located three closely-related-but-loosely-coupled events at the Marriott Marquis Hotel in New York City.
If you have 90 minutes (actually skip to minute 1:34 for the beginning) we think you’ll enjoy our discussion of “The Future of Conversing with Technology.”
Congratulations to AT&T for making some waves among the growing pool of applications developers looking for ways to add conversational speech to their offerings.
Recognizing that new customer engagement models engender increased complexity, West Interactive has rounded out its IVR offerings by adding a premises-based, managed service option.
In June both Interactions Inc. and Dimension Data issued results of a survey survey work that collectively portray the challenges confronting modern contact center operators.
“Multichannel, Multimodal and Mobile” made a nice alliterative mantra for RC (Recombinant Communications) practitioners in 2010.
The growth of RC (Recombinant Communications) is predicated largely on efforts by various businesses to make Telco APIs easily accessible to and usable by large numbers of developers.