Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
Tag Archive for ‘authentication’
Samsung, FedEx, USAA, Kaiser Permanente, Amazon, Nationwide and Toyota are among many firms interested in learning about how intelligent assistants and intelligent authentication improve the customer experience.
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?
Intelligent Authentication Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, MasterCard, Nuance, Dimension Data & AGNITIO, NICE, and RSA.
The Intelligent Assistants Conference and Intelligent Authentication Conference (London | April 26-27) provides a single venue to meet visionaries, solution providers and your peers involved in customer care, contact centres, strategy & innovation, fraud & security, multi-factor authentication, and customer engagement.
With the upcoming global rollout of Identity Check, a multi-factor biometric authentication solution for payments, MasterCard is staking its claim as an industry leader fostering the growth of secure digital commerce.
Opus Research Report: “Foundations of Intelligent Authentication, Part 1: Definitions, Landscape and Use Cases”
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.
The largest financial institution in Canada has determined that the time has come to make passive voice-based authentication available to its 18 million clients.
Customers of Manulife Bank can use their own words for automated self service and the company’s financial advisors can use voice-based authentication to gain access to customer care.