Dan Miller, Lead Analyst & Founder, Opus Research

DM_small_Aug2015_85hDan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.

As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).

Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.

Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal,, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.

Twitter: @dnm54


Derek Top, Research Director, Opus Research

Derek TopDerek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 12 years, he has been covering transformative technologies and producing top-notch business events.

Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.

Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering business technology and enterprise IT trends for CMP Media and UBM. Before joining CMP, Top was managing editor with Streaming Media, Inc.

Twitter: @derektop


Amy Stapleton, Analyst, Opus Research

AmyStapleton_headshotAmy Stapleton has been involved with Intelligent Assistant and web self-service technologies since 2013. Stapleton wrote the Virtual Agent Chat blog, offering an independent viewpoint on intelligent assistant technologies, products, and markets from 2013 to 2015. She was also a judge for Opus Research’s Intelligent Assistant Awards in 2014 and 2015.

Stapleton was previously an IT Branch Manager at NASA where she provided enterprise services for the space agency’s Office of Chief Information Officer. Stapleton oversaw the contract and operations for NASA’s end user services and enterprise applications.

Prior to joining NASA, Stapleton worked for SAP and then as a consultant assisting organizations with ERP implementations.

Twitter: @VAchatblog