7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.
Second of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.
As both retailers and consumers drive demand for mobile payments, key questions remain: Who handles customer service? Who’s responsible for fraud loss? Privacy and security concerns?
From this day forward, Interactions will take the lead role in development, marketing, sales and integration of a full suite of automated speech recognition, text-to-speech, natural language understanding and voice biometric-based speaker ID and verification.
Just in time for Halloween, Dan Miller, lead analyst at Opus Research, will join Alexey Khitrov, president of SpeechPro Inc., to describe how voice and face recognition mean doom for the most common, and vulnerable, forms of mobile and online security.
IBM’s partnership treats a real-time feed from Twitter as raw material to fuel insights, output and revenue opportunities for Big Blue’s cloud-based analytics, customer engagement platforms, and consulting services, respectively.
VoiceVault’s voice biometrics engine to be integrated into Enacomm’s phone-based, customer service solution to provide secure and convenient authentication.
First of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.
New free service is designed to get local businesses to enter data directly into Apple Maps and solicits indoor mapping data which businesses could leverage for iBeacon-based services.
Tinkoff Credit Systems Bank (TCS Bank) has introduced voice-based authentication to make it faster and easier for its clients to log on and use its phone-based banking services.