Learn why brokers, financial advisors and customer care professionals see intelligent assistance as an integral platform for innovation and collaboration.
The IAAs are intended to raise the visibility of innovative real-world implementations of intelligent assistants that deliver business value and a superior customer experience.
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
IAC 2015 is the only global event to showcase real-world case studies depicting how people are naturally turning to intelligent assistants for speedy resolution of their queries through web chat, mobile apps, IVRs and contact center agents.
The largest financial institution in Canada has determined that the time has come to make passive voice-based authentication available to its 18 million clients.
The Voice ID&V community was rattled a when researchers at the UAB asserted that systems can be defeated by hackers using “off-the-shelf voice morphing” tools.
The epicenter of IBM Watson’s developer support efforts (as well as the headquarters for its Watson-based Commerce efforts) is moving to San Francisco
Customer experience professionals must be poised to take advantage of intelligent assistants or automated chat agents that provide personalized service and superior customer care.
With the acquisition Cirrus Logic is poised to compete for additional business for simple, secure activation and access that is embedded in mobile phones, connected cars, and the Internet of Things.
Baidu’s Duer marries the work that Baidu has done in speech recognition with search services that support the “parsing” of spoken input and indexed Web content.