As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?
Multi-channel, customer care technology provider TouchCommerce introduces a new self-service offering, TouchAssist, that can deliver conversational, text-based interactions blending automated and live assistance.
Big Blue added IBM Watson Conversation Service to the Watson Developer Cloud in BlueMix.
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
By establishing trust and understanding user preferences, the SnapTravel personal advisor bot aims to end the time-consuming research for those searching for hotel booking options and usher in a new era of self-service.
Kasisto’s Kai and the American Express Facebook Messenger bot allow access to customer banking information and act as account advisors offering tips to the cardholder.
From Intelligent Authentication Conference London 2016: Matt Smallman, former Design & Strategy executive with Barclays and Lloyds Banking Group, talks about how to maximize the impact of voice biometrics implementations.
By typing a message to @Expedia within Facebook Messenger, the bot immediately responds with an offer to help you find a hotel.
A simple statement to a conversational interface can initiate a relatively complex set of computational and analytic activities resulting in a prescriptive call to action that culminates in a transaction.
Swedbank’s virtual assistant engages in automated conversations to solve customers’ problems and helps employees deliver next best actions to improve customer care. [VIDEO]