The IA Awards are a fun and enlightening part of the Intelligent Assistants and Intelligent Authentication Conferences (Sept 12-13, San Francisco), with opportunities to learn from company case studies and industry experts.
[UPDATE: Submission Deadline Extended to August 19] The IAAs recognize conversational intelligent assistants for mobile apps, e-commerce, self-service, and messaging-based chatbots that deliver business value and superior customer experience.
Differential privacy allows the collection of massive amounts of data, while protecting the privacy of the individual. As intelligent assistants glean deep learning algorithims, will they also protect privacy of users?
Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
In the age of bots, messaging apps, and other Conversational Commerce vehicles, keeping pace with customer self-service expectations requires vision, commitment, and probably a bit of daring.
Samsung, FedEx, USAA, Kaiser Permanente, Amazon, Nationwide and Toyota are among many firms interested in learning about how intelligent assistants and intelligent authentication improve the customer experience.
Ticketbis, a worldwide ticketing marketplace for sporting events, entertainment venues and concerts and recently acquired by eBay, has designed and implemented an intelligent assistant project to improve the customer service experience.
Leveraging technology from Satisfi and IBM Watson, the retail giant’s new service is a location-aware intelligent assistant that can respond to a customer’s natural language requests.
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?