Up2drive.com, the online auto finance division of BMW, uses a virtual agent to help customers through their car-shopping journey. [VIDEO]
As one of the underpinnings of Google’s search algorithms, the knowledge graph has the ability to give you the exact answer you’re seeking. Will intelligent assistants be able to leverage data in a similar way to respond faster and more accurately?
NICE Systems has agreed to acquire speech analytics specialist Nexidia for approximately $135 million.
As mobile becomes the preferred way of joining the connected world, will chat and text-based messaging apps be the primary user interface (UI) for intelligent assistance?
Today, I’m pleased to announce that Amy is joining the Opus Research team as an analyst for our Intelligent Assistants research group.
As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.
By billing its service as an artificially intelligent chatbot, Motion AI seems intent upon disrupting more-established companies in the virtual assistant space that offer similar customer self-service solutions.
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.