In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics
Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys…. Read More ›
Learn why brokers, financial advisors and customer care professionals see intelligent assistance as an integral platform for innovation and collaboration.
A live, interactive webinar (Thurs., Sept 3, 2015) to learn how combining a highly optimized voice biometrics engine and leading management platform delivers a cost-effective authentication solution for your business.
Opus Research’s Dan Miller and Aspect Software’s Tobias Goebel discuss the factors that enterprise decisionmakers must take into account when planning or deploying text-based Intelligent Assistance.
Join Opus Research, Carla Fitzgerald, chief marketing officer with Smith Micro, and Sunil Marolia, VP of product management, in this live, interactive webinar as they discuss how location data helps deliver personalized mobile experiences.
Just in time for Halloween, Dan Miller, lead analyst at Opus Research, will join Alexey Khitrov, president of SpeechPro Inc., to describe how voice and face recognition mean doom for the most common, and vulnerable, forms of mobile and online security.
How mobility is driving the need for stronger authentication to build trusted links between and among individuals and enterprises
Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.