Opus Research » Opus in the News

Boston Globe – March 22, 2010

Derek Top — Mon, 22 Mar 2010 16:45:50 +0000

Excerpt:
“We used to call products like Springpad personal assistants, but they are morphing into much more than that,’’ said Dan Miller, a senior analyst at Opus Research in San Francisco. “As end users warm up to these kind of products and customize them, they become a recombination of personal assistant, organizer, and memory aid.’’

From the article, “A digital assistant for the Internet age”, by D.C. Denison, Boston Globe, March 22, 2010

CSO Online – March 11, 2010

Derek Top — Wed, 10 Mar 2010 17:58:38 +0000

Excerpt:
Biometrics offers several advantages over identification cards and passwords or PINs, namely the requirement that the person being identified is physically present and the elimination of the need to remember codes or tokens. Dan Miller, senior analyst and founder of Opus Research in San Francisco, distills the benefits of biometrics: Other systems rely on something you know or have, whereas biometrics works off something you are.

From the article, “Biometrics: What, Where and Why”, by Mary Brandel, CSO, March 10, 2010

New York Times – February 14, 2010

Derek Top — Sun, 14 Feb 2010 18:26:59 +0000

Excerpt:
“The thing that is different about this is that it’s Google, and Google’s reach and visibility is so much greater than anyone else,” said Greg Sterling, an analyst at Opus Research in San Francisco. Mr. Sterling said that the Yellow Pages industry has 3.2 million to 3.5 million advertisers. He predicts that Google could reach one million to two million.

From the article, “These Battle Lines Are Drawn in Yellow”, by Miguel Helft, New York Times, February 14, 2010

Wall Street Journal – December 10, 2009

Derek Top — Wed, 09 Dec 2009 18:35:03 +0000

Excerpt:
To get on customers’ devices – and stay on them – your app needs to provide real value or solve a problem for your customers. “If there’s very little to be done with it, what’s the point?” says Greg Sterling, a senior analyst at Opus Research Inc. Consider what an app makes possible: better product images, orders with just a few taps, driving directions that make use of GPS technology, click-to-call and -email communication, information pushed out by text message and fun games.

From the article, “Three Best Ways to Build an iPhone App”, by Riva Richmond, Wall Street Journal, December 10, 2009

E-Commerce News – December 10, 2009

Derek Top — Wed, 09 Dec 2009 18:29:24 +0000

Excerpt:
There’s little cause for concern, given RIM’s status in the market, said Greg Sterling, Internet analyst with Opus Research. “RIM is in an interesting position, because it has done very, very well in the market without delivering a great mobile Internet experience or lots of applications.”

Despite the shortcomings, it has an extremely strong brand identity with its installed user base, he told the E-Commerce Times. “However, RIM does know it needs to do a much better job on the mobile Web experience — and it also knows it needs to keep pace at some level with the applications phenomenon.”

From the article, “Is the BlackBerry Losing Its Punch?”, by Denise J. Deveau, E-Commerce News, December 10, 2009

InfoWorld – November 13, 2009

Derek Top — Fri, 13 Nov 2009 18:57:15 +0000

Excerpt:
To solve that problem, Cisco would have had to achieve a goal that has eluded some of the best minds in computing, according to Dan Miller, an analyst at Opus Research. In fact, the investment required would be probably too great for the company to ever earn back by selling a product, he said.

“There’s every reason to believe that government projects are pretty far along in certain selected languages … but it’s going to be a while before there would be an economically viable 20-language simultaneous translation component to TelePresence,” Miller said.

He predicted a fully automated, real-time system wouldn’t come for at least three years, and maybe never.

“There’s some human interaction to make it accurate. I think that’s always going to be true,” Miller said. “Any (translation) application anyone develops, there’s got to be some kind of review cycle.”

From the article, “Cisco’s TelePresence translation will have to wait”, by Stephen Lawson, IDG News Service, November 13, 2009

CRM Magazine – September 3, 2009

Derek Top — Wed, 02 Sep 2009 17:58:45 +0000

Excerpt:
Dan Miller, senior analyst at Opus Research, explains that the move has the potential to benefit both vendors. For Teleperformance, he says it can serve the Genesys user base as it “moves into this uncertain future where people have to do more with less.” “For Genesys, a partnership with ostensibly the largest provider of outsourced contact center services — with a global footprint — is a very important channel to have,” he adds.

From the article, “Teleperformance and Genesys Team Up to Deliver On-Demand Functionality”, by Christopher Musico, CRM Magazine, September 3, 2009

San Francisco Chronicle – August 11, 2009

Derek Top — Sun, 09 Aug 2009 16:28:14 +0000

Excerpt:
But will customers embrace the new vehicle concept? Car shoppers already perform considerable comparison research online, but it’s an open question how willing most will be to complete what is commonly the second priciest household purchase with limited human interaction, said Greg Sterling, Internet analyst with Opus Research in San Francisco.

From the article, “EBay teams up with GM to sell cars online”, by James Temple, San Francisco Chronicle, August 11, 2009

New York Times – April 6, 2009

Derek Top — Mon, 06 Apr 2009 17:33:45 +0000

Excerpt:
“All of the carriers are going to be supporting these mobile Internet devices that range from laptops to smartphones,” said Greg Sterling, an analyst with Opus Research, which monitors the mobile industry.

From the article, “T-Mobile to Use Google Software in Devices for Home,” by Ashlee Vance, New York Times, April 6, 2009

MediaPost – January 12, 2009

Derek Top — Tue, 13 Jan 2009 18:03:30 +0000

Excerpt:
Some industry leaders applauded the selection of Wehrs to lead the MMA. “I think he’s very articulate, patient and a good explainer,” said Dan Miller, a senior analyst at Opus Research. He added that Wehrs technical expertise would also help inform his decisions as head of the industry group.

From the article, “Nuance Communications ‘Evangelist’ Named New MMA Head”, by Mark Walsh, MediaPost, January 12, 2009