After reaching $800 million in 2005, enterprise spending on hardware, software and services to support automated handling of telephone based transactions, queries and interactions (primarily voice-based) will exceed $2.5 billion by 2009.
Continue Reading January 1st, 2006 Dan Miller
Automated speech technologies continue to deliver cost savings and crucial business metrics. This Web-based study finds an 80% positive ROI for companies utilizing automated speech technologies, with payback periods averaging less than one year.
Continue Reading November 12th, 2005 Dan Miller
Speech applications enjoyed dramatic growth among communications service providers in 2004. A number of ‘demos’ and ‘trials’ became fullfledged ‘deployments’ as carriers leveraged investment in resources for customer service, personal communications and enhanced Directory Assistance.
Continue Reading July 15th, 2005
The Directory Assistance market is just beginning to feel erosion due to the growing tide of Web-based local search offerings. Opus Research sees the need for providers to shift product development focus to the broader category of customer care, which also includes addressing the usability of the offering.
Continue Reading May 15th, 2005 Dan Miller
In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are necessary for the future of IP telephony.
Continue Reading March 15th, 2005 Dan Miller
By 2008, Microsoft could claim as much as 20% of the ASR ports shipped worldwide. To do so, it must make the Microsoft Speech Server (MSS) a fit for both large and small enterprises to extend the self-service logic of existing Web services over the telephone.
Continue Reading January 15th, 2005 Dan Miller
Multichannel, conversational access to self-service resources favors standards-based service creation tools that provide well-behaved Java components that augment existing native application servers and Web servers. This holds true for both the enterprise and service provider markets.
Continue Reading November 15th, 2004 Dan Miller
>> Wireless 411 Service Implementation: Market Plan & Forecast
>> November, 2004
>> Mark Plakias, Principal Research Analyst
Non-Clients - Click Here to View the Report Summary
Through a series of executive surveys and interviews, backed by intensive research and analysis of product industry news, product literature and sales collateral, Opus Research has compiled descriptions of “best practices†of Voice Application Service Providers (Voice ASPs) according to five “Psâ€: Price, Promotion, Product/Packaging, Positioning/Placement and Personnel.
Continue Reading October 15th, 2004 Dan Miller
Changes in enterprise computing and communications architectures are underway that will have as profound an effect on the spending patterns and computing methodologies as last century’s move from monolithic mainframe computing to the client-server model.
Continue Reading September 15th, 2004 Dan Miller
