Offline analytics and indoor location will change the way that retailers, venue owners, manufacturers and brands think about operations, marketing and the customer experience. Opus Research predicts the market for indoor location and place-based marketing and advertising to surpass $10 billion by 2018.
Intelligent Virtual Assistants are the go-to resource for customer care, tech support and marketing – becoming the basis for $700 million in investment by 2016, according to Opus Research.
Opus Research report details how to combine voice biometrics plus facial recognition to achieve a high-level of authentication for personalized commerce, communications and collaboration.
Voice biometrics can be an effective way to combat imposters who use phone-based channels to perpetrate identity theft and “merchant fraud.”
Customer care and self-service strategies now leverage Big Data, Predictive Analytics, Machine Learning and Natural Language Processing to foster simple, speedy task completion and customer empowerment.
This era of self-service, cloud computing and Bring-Your-Own-Device (BYOD) has significantly accelerated the occurrence of fraudulent access, data breaches and identity theft. Hackers and fraudsters have more avenues of ingress to steal credentials and have their way with enterprise networks and data. Voice and multi-factor authentication offer an effective alternative to the prevailing, often ineffective methods and practices.
Featured Research Financial institutions can reap significant financial gains by using voiceprints to authenticate through the phone channel. By our calculations, a large money center bank will see over $100 million in economic benefit from reducing fraud loss in the… Read More ›
The market for voice biometrics-based solutions has matured significantly in the past year. In this document Opus Research compares the products and strategic position of a select group of solution providers and presents structured analysis that should benefit decision makers planning to introduce speaker verification in their contact centers or on mobile devices or networks.
Featured Research Today’s customer authentication methods are from another age. Opus Research interviewed security and customer care professionals in Global 100 companies to learn about their perception and attitudes toward passive authentication of customers using voice. Respondents provided insights into… Read More ›
Supporting BYOD is just a starting point for a whole range of services and capabilities that IT departments around the world can support as they nurture new applications that make network reliability, security and performance paramount.