'Advisories'
Tellme’s new partnership initiative — embracing NEC, Dimension Data, Aspect Software, Gold Systems, Servion and others — marks a transformational change in business strategy and company identity. In 1999, Tellme was arguably the first, and certainly the most ambitious, voice portal and ASP, defining premium voice services for both enterprise customer care and service provider content delivery. In its quest for “scale” it has become wholesale platform for medium-sized enterprises.
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December 1st, 2008
Dan Miller
A Philippine government employee pension program serving 1.5 million people in the Philippine Islands has become a showcase for voice biometric-based authentication to enable loan applications and payment distribution. At Voice Biometrics Conference London 2008, Jean Bengo, vice president of the Government Service Insurance System, shared the organization’s experience and delivered insights into both its origins and technological underpinnings.
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November 25th, 2008
Dan Miller
Signaling that speech recognition on the iPhone has reached acceptable levels, Google’s roster of mobile apps has expanded to include support of spoken search terms on iPhones. Other smartphones, including BlackBerries, G-1 and other Android platforms, will follow in short order.
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November 18th, 2008
Dan Miller
Version 2 of Microsoft Office Communications Server 2007 was introduced in Amsterdam earlier in October. Halfway around the world, in Boulder, CO, Gold Systems is already living Microsoft’s dream of moving all its voice traffic into the IP “cloud” while enabling all employees to take advantage of VoIP- and SIP-based routing tricks.
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November 5th, 2008
Dan Miller
Consolidation at the “bricks and blades” level continues as predicted with Dialogic’s purchase of the Communications Platforms line of business from NMS Communications. Aculab, Audiocodes, Pika Technologies and Sangoma keep their independent status. The $28 million (USD) paid to NMS by Dialogic represents zero premium over book value as Dialogic must focus on supporting NMS’ loyal customer base and mapping out a non-disruptive path for them to migrate to Dialogic’s Open Media Platform.
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September 15th, 2008
Kip Heuertz
Amid nearly universal bad news surrounding gas prices, stock prices, real-estate prices, etc., speech processing technologies and associated applications and software are in growth mode. SpeechTEK 2008 served as an ideal venue to take stock in the factors driving growth as speech technologies better integrate with IT components and move closer to the critical path of competitive businesses. Companies highlighted in the advisory include: Genesys, Voxeo, Nexidia, IBM, Syntellect, and Nuance.
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August 26th, 2008
Dan Miller
Customers want control in how companies communicate them. Adding SMS and email to voice self-service customer applications provides the solution. In this report, Opus Research provides detailed descriptions of the leading gateway providers (Mblox, Clickatell, and MessageMedia), their service offerings and pricing information.
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August 15th, 2008
Kip Heuertz
Application developers are packing the iPhone App Store with a wide variety of crowd pleasers and time-wasters that take advantage of the flat screen, multi-touch navigation and gravitometer. Automated speech processing is just beginning to enter the mix, but has a good deal of catching up to do.
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July 28th, 2008
Dan Miller
Cementing leadership status in “relationship management,” Convergys pays a small premium for IVR and voice self-service specialist Intervoice. It makes sense because it gives Convergys first dibs on selling new services and back-end integration to Intervoice’s installed base. Consolidation will continue as “on-demand” solution providers broaden their offerings to meet immediate business needs.
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July 17th, 2008
Dan Miller
Mass acceptance of Voice Signatures as valid proof of identity for mobile commerce is on the horizon. It reflects successful integration of biometric engines with pre-existing, established standards for authentication and non-repudiation in the context of mobile payments leveraging lessons learned and standards in place for card processing.
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July 2nd, 2008
Dan Miller
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