Posts from the ‘Advisories’ Category

06.22.10Cisco Shows Latest IP-Contact Center Collaboration Components

05.26.10Briefing Summary: Cisco’s Focus on the Integrated User Experience

05.24.10The Nuance/IBM Five-Year Plan: R&D Focused on Understanding

04.15.10New Framing for Twitter: Subsidized Social Contact Center

03.2.10Recombinant Communications Brings New Life to Text-to-Speech

01.21.10Shopping Across Channels: A Survey of Customer Preferences

012.22.09Fear No Google: Or What to Do As the Sultan of Search Morphs into a Phone Company

09.22.09Gold Systems Makes Microsoft’s OCS More Social

07.9.09Aura: Avaya’s New Architecture for Multimodal Self-Service and Routing

07.6.09Genesys UC-Connect: A Link to Collaborative Customer Care

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