Opus Research is a research-based advisory firm providing critical insight and analysis of enterprise spending on software and services that support multimodal customer care. Opus Research calls this market “Conversational Commerce” with tailored coverage and sector analysis to include: Self-Service… Read More ›
Dan Miller, Senior Analyst & Founder, Opus Research Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped… Read More ›
News from Voice Biometrics Conference-San Francisco: Voice Authentication Making Passwords Passe at Barclay’s
Nuance Communications has issued two press releases that emphasize the game changing role that voice-based authentication is playing to improve customer care. The releases coincide with Day One of Voice Biometrics Conference – San Francisco.
Excerpt: Biometrics offers several advantages over identification cards and passwords or PINs, namely the requirement that the person being identified is physically present and the elimination of the need to remember codes or tokens. Dan Miller, senior analyst and founder… Read More ›
Opus Research’s primary offering is a subscription-based Advisory Service. By subscribing, clients gain access to our forecasts, market models and analysis, which support strategic planning, business development and go-to-market tactics. Clients benefit from our intensive qualitative and quantitative research of… Read More ›
Voice Biometrics Conference is the industry’s only global gathering featuring case studies, in-depth session discussions and independent vendor analysis about the issues facing speaker verification and voice biometrics. Internet2Go, organized by Opus Research, offers a “crash course” in mobile marketing… Read More ›
Opus Research analysts and consultants comprise a multi-disciplinary team that provides research, analysis and guidance across a range of technologies – from silicon to servers; and applications – from directory assistance to IP Centrex. The Consulting Services team includes domain experts equipped to assist suppliers and implementers of new technologies, helping them devise their strategy and get to market.