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Integrating SMS and E-Mail into Customer Care Strategies

Customers want control in how companies communicate them. Adding SMS and email to voice self-service customer applications provides the solution. In this report, Opus Research provides detailed descriptions of the leading gateway providers (Mblox, Clickatell, and MessageMedia), their service offerings and pricing information.

Continue Reading August 15th, 2008 Kip Heuertz

Intervoice Positioned to Leverage Migration to IP

Intervoice is a changed company. Both the executive suite and product line have undergone fundamental change. With promotion and product packaging efforts focused on new platforms, the company offers a stronger defense of its installed base against poaching from competition as enterprise and carrier customers migrate to IP-based networks.

Continue Reading April 15th, 2008 Kip Heuertz

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