Author Archives

Derek Top, Research Director, Opus Research

Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.

Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.

Previously, Top was community manager with Agrion connecting cleantech professionals, entrepreneurs, investors, and service providers through webcasts and onsite conferences. He also served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.

Contact: dtop@opusresearch.net
Twitter: @derektop

• Guidelines for Deploying Mobile Biometrics in Financial Services

  By Derek Top on June 13, 2017 • ( 0 )

  

  In this document, Opus Research notes findings in a joint report from Mastercard and the University of Oxford to suggest ways to suggest simple guidelines for successful implementation of mobile, biometrics security.

• Intelligent Assistants Conference Gives Visibility to the Growing Phenomenon

  By Derek Top on September 17, 2014 • ( 0 )

  

  Opus Research’s Intelligent Assistants Conference brought together industry leaders improving customer experience and self-service efficiency with personal virtual assistants. San Francisco Bay Area’s ABCNews 7 took notice.

• First-Ever “Intelligent Assistants Conference” Provides Answers to Mobile and Omnichannel Customer Care

  By Derek Top on August 28, 2014 • ( 2 )

  

  Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.

• South African Agency Uses Voice Authentication to Reduce Fraud in Welfare Payment Distribution

  By Derek Top on August 26, 2014 • ( 7 )

  

  The South African Social Security Agency (SASSA) has deployed a voice biometrics-based authentication system in the administration of state welfare grants for citizens receiving social security benefits and services.

• Announcing VBC London 2014: The Voice Security & Authentication Conference

  By Derek Top on July 23, 2014 • ( 1 )

  

  VBC London 2014 (Voice Secuirty & Authentication Conference, Nov 18-19) brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics

• Voice Biometrics Conference SF 2014: Strong, Simple Security 
for E-Commerce and Mobile

  By Derek Top on May 9, 2014 • ( 0 )

  

  VBC San Francisco 2014 speakers strike a balance between experienced security specialists, financial services professionals, mobile mavens and customer experience executives

• Debut Conference To Tackle Opportunities for “Siri-like” Intelligent Assistants for Mobile and Enterprise Activities

  By Derek Top on April 23, 2014 • ( 7 )

  

  Intelligent Assistants Conference 2014 will showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web-based chat effectiveness and conversational commerce

• Webcast: “Voice Biometrics: The Benefits of a Unified Approach to Mobile Authentication”

  By Derek Top on April 7, 2014 • ( 1 )

  

  How mobility is driving the need for stronger authentication to build trusted links between and among individuals and enterprises


• U.S Bank and Banco Santander Mexico to Highlight Mobile Banking, Customer Care at VBC San Francisco

  By Derek Top on March 26, 2014 • ( 0 )

  U.S. Bank and Banco Santander Mexico will describe how voice biometrics can be used to authenticate banking customers over the phone or for mobile banking applications.

• Blue KC Taps IntelliResponse for Website Questions about Affordable Care Act

  By Derek Top on March 18, 2014 • ( 8 )

  

  Blue Cross and Blue Shield of Kansas City (Blue KC) is touting the use of virtual agents for a “more engaging online experience