Opus Research » Avery Glasser

The Friendly Face of Genesys: How Customer Interaction Portal Front-Ends a Unified Platform Strategy

Avery Glasser — Sat, 05 Aug 2006 22:15:43 +0000

After a successful sneak peek at G-Force, Genesys Telecommunication Laboratories offered Opus Research a deep look into its new offering: the Genesys Customer Interaction Portal. Currently positioned to support network-based self-service applications, the Customer Interaction Portal is poised to become a business user friendly design and management front-end for all of Genesys’ products and platforms. Developing this product with support from a partner firm represents a new attitude for this historically ”in-house-technologies-only” firm. The Customer Interaction Portal, in all senses of the term, has become the shining example of the friendly face of Genesys.

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Last Man Standing: The Future of Independent Application Development Tools

Avery Glasser — Fri, 16 Jun 2006 22:31:05 +0000

With Cisco’s recent purchase of Audium, the number of independent, voice-application development tool providers in
the market has been reduced to one: Vicorp. As the independent tool market dissolves, the focus shifts towards providers of niche functionality and service differentiation that hasn’t been addressed by the classic tool vendors. Being the last man standing, Vicorp is now positioned to build OEM relationships with Nortel, Intervoice and Genesys – the three voice self-service platform vendors with multiple platforms and without an appropriate developer tool strategy – or even become an acquisition target. As the last of the independent tool providers, Vicorp still has plenty of value.

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Cisco Announces Acquisition of Audium and Metreos

Avery Glasser — Fri, 09 Jun 2006 22:28:11 +0000

Cisco’s announced acquisition of venerable VoiceXML development tool vendor Audium and five-year-old VoIP application vendor Metreos creates one of the first global players equipped to supply its customers a complete servicesoriented stack. These new acquisitions reflect renewed emphasis on opening up the Cisco platforms, focusing on standard protocols and interfaces and fulfilling Cisco’s promise to add applications and value to its offerings.

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VoiceXML Platforms: Criteria for Platform Selection Study

Avery Glasser — Thu, 18 May 2006 22:21:23 +0000

Since 1985, Opus Research has been tracking the drivers of platform selection for Voice Self-Service platforms. Earlier this year, VoiceGenie commissioned a project to update the current criteria used by implementers when selecting a VoiceXML platform. This report reflects the results of the four-month survey process.

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Biometric Use Cases: Choosing the Right Biometric for the Job

Avery Glasser — Tue, 15 Nov 2005 19:20:54 +0000

Featured Research
Speaker Verification has received short shrift from security mavens, largely because it has been ill-positioned by the speech processing community and has been subject to misplaced concern over its relative “strength” compared with more expensive, hardware-intensive alternatives. In this report, Opus Research assesses the comparative strengths and weaknesses of four major biometrics: facial, fingerprint, iris and voice. Also presented are appropriate use cases for each biometric technique, including a case study of a working governmental Speaker Verification system.

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For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

Fundamentals of Speaker Verification and Biometric-Based Authentication

Avery Glasser — Mon, 15 Aug 2005 19:12:02 +0000

Featured Research
Classifying speech recognition and Speaker Verification as technical cousins has done nothing to further the market development for either technology. Speaker Verification is more than an enhancement to ‘Voice Self-Service’ applications. It is an extension of an organization’s security policies. While speech recognition limits itself as ‘live agent’ replacement, Speaker Verification becomes the necessary authentication process to front every security-conscious conversation.

Reports are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).