Introducing and implementing voice biometrics and intelligent authentication systems in a large financial institution is not trivial. It spans years of planning, tuning, performance testing and other activities that involve teams of execs from multiple business units and technology vendors.

In this video presentation from the Intelligent Authentication Conference London 2016, Matt Smallman, former Design & Strategy executive with Barclays and Lloyds Banking Group, talks about about what it takes to keep all systems running while bringing millions of customers and thousands of employees on board. In recognizing that technology is only part of the solution, Smallman outlines the reality of implementing solutions and maximizing the impact of voice biometrics.

Check out the session video below — also be sure watch more coverage at the Opus Research channel on YouTube:

Categories: Conversational Intelligence, Intelligent Authentication, Articles

Tags: Opus Research, Barclays, Lloyds Banking Group, Intelligent Authentication Conference London, Voice biometrics