Power to the People: BC Hydro’s Intelligent Assistant Helps Meet Customer Needs

By Derek Top on November 11, 2015 • ( 3 )

With more than 4 million customers, BC Hydro is largest electric utility company in Western Canada. As the company has grown, BC Hydro has witnessed fundamental shifts in how customers operate and expect to be served.

At the 2015 Intelligent Assistants Conference, held in October in New York City, Greg Stanway, Manager of Customer Strategy & Projects at BC Hydro, gave a compelling presentation on why his company deployed a customer-centric, self-service online solution with the help of an intelligent virtual assistant. Among the business benefits for BC Hydro include reducing hold times for customers, delivering customer insights and getting the right information to the right customer at the right time.

See for yourself in this video hosted on the Opus Research YouTube Channel: