Throughout its 92 year history, USAA has distinguished itself by using the latest technologies to provide best-in class-customer experiences. Most recently, it has lead the industry by integrating voice and facial recognition into its mobile app authentication while delivering omni-channel experiences.
 
At  VBC New York 2015 (May 4-5), Casey Royer, Director of Enterprise Voice Solutions at USAA, will lead a keynote panel — including Rochelle Tijerina, USAA Business Advisor and John Harris, IT Technical Director at USAA — on what it takes to develop a customer-centric approach for authentication strategies.

This hands-on executive panel will provide real-world strategies in how USAA dramatically improved the usability of biometrics for their members.

VBC New York 2015 features a stellar lineup with case studies from USAA, Wells Fargo and Tangerine Bank, and panel discussions with industry leaders in Customer Experience, Fraud Prevention and Multi-Factor Authentication.

Check out the agenda & speakers for VBC New York. [Note, the early-bird rate for registration ends March 15th.]

Categories: Conversational Intelligence, Intelligent Authentication, Articles

Tags: multi-factor authentication, VBC New York, USAA, mobile app