Webcast: “The Business Case for Passive, Voice-Based Authentication”
Join Opus Research and NICE Systems for a fact-filled discussion of passive voice authentication. Companies deploy this technology in the contact center to overcome adoption barriers and garner financial and operational benefits that pave the way for bringing strong authentication to all customer touchpoints.
Customer care specialists have already discovered that huge benefits result when they shorten the time required for caller authentication. Shorter calls save costs and increase customer satisfaction. New technologies enable them to take a passive approach to customer enrollment, accelerating the time it takes to extend these benefits to all callers and stepping up the pace at which trusted communications links can be established.
Dan Miller, senior analyst at Opus Research, will describe the trend toward passive enrollment and authentication, what it is and why it’s important for firms in financial services, telecommunications, retailing, healthcare, insurance and government. Jade Kahn, Solutions Marketing Manager at NICE, will then outline the steps that companies can take to move ahead with passive authentication and provide a proposed roadmap from contact center to support multiple customer and consumer touchpoints.
Register now to learn:
- Why is there so much excitement about passive enrollment?
- Where passive enrollment can be leveraged?
- What is involved from the caller’s perspective
- What are the financial benefits in the contact center?
- Where do I start?
September 17, 2013 — 1:00 p.m. EST / 10:00 a.m. PST
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