Featured Research
In May 2012 Opus Research, in conjunction with Nuance Communications, commissioned Coleman-Parkes Associates to survey 1,000 individuals who had recently used their telephone for customer care. They described the shortcomings of present systems for caller authentication and provided clues that should be used in designing secure and convenient customer care in the future.

Featured Research Reports are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

Click Here to View the Report Summary

Copies of the report will be made available to all registered attendees of our upcoming Webcast: Survey Says “Fix Caller Authentication!” Click here to register.

Categories: Featured Research, Reports, Articles

Tags: Voice biometrics, Caller Authentication, Contact Center, customer experience, survey research