Featured Research
Shoppers and browsers turn to the Web, search engines and social networks for advice and information about goods and services; but the phone (especially mobile) and contact center resources still figure prominently into their conversational path. Leading contact center infrastructure providers enable agents to monitor, analyze and react to input and posts from a number of sources – primarily to gauge intent and engage customers.

Featured Research Reports are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

Click Here to View the Report Summary

Categories: Reports, Featured Research