You can view a replay of the Webcast I participated in with Bob Hockman of Empirix. In it I showcase how social media and collaboration tools are becoming ingrained in enterprise contact centers and IT fabrics.
Our recent survey results reveal that the use of social media collaboration and community-building is becoming as commonplace in the enterprise as the use of the traditional email and conferencing systems that IT departments have endorsed for years. It is becoming increasingly clear that when organizations add social media strategies and tactics, they increase their competitive edge, engage customers and promote loyalty and longevity.
Click here to view the playback.
You can also obtain a free copy of the survey results from Empirix by following this link.
Categories: Webcasts, Articles
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Applied AI: Accelerating Impact at Customer Service (Webinar) 
Webinar: “Big Enough” Language Models: Domain-Specific Approaches to Speech AI
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