Survey Results: Companies “Unifying” the Conversational Contact Center

Featured Research
A survey of over 200 customer care professionals, sponsored by Empirix and conducted by Opus Research, discovered that use of social media and “cloud computing” is on a par with popular IM and collaboration platforms. A look at implementation plans and motivations highlights the importance of quality monitoring tools as companies travel headlong into the age of conversational commerce.

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Click Here to View the Report Summary