The Collaborative Customer Care Genome
High quality customer care relies on rapid recognition of a caller’s intent and equally rapid resolution of outstanding issues. Those tasks are made more difficult in the world of multi-channel, socially aware interactions. Solutions providers are applying the principles of Recombinant Communications (RC) to address the emerging needs and objectives of their enterprise customers.
Advisories are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick (firstname.lastname@example.org).