Featured Research
A fundamental shift is taking place as customers assume control of the time, place and context for their interactions with selected vendors. In this report, sponsored by SpeechCycle, Opus Research describes the current sea change in customer care dynamics, providing a case study and description of the technical architecture and systematic approach that’s needed to support multi-channel, multi-modal customer care.

Featured Research Reports are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

Click Here to View the Report Summary

Categories: Featured Research, Reports

Tags: Contact Center, Recombinant Communications, customer care, Voice Self Service