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Webcast: Speech Recognition – Getting It Right

2010 April 28
by Derek Top

Voice Leadership Forum

Speech Recognition – Getting It Right

Webcast on-demand

Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing queue times and reducing average handle time by 15%.

Speakers:

  • Dan Miller – Senior Analyst, Opus Research
  • Luke Johnston – Business Integration Coordinator, Australian Defence Service Centre

A BrightTALK Channel