http://opusresearch.net/wordpress/2010/02/04/webcast-multi-channel-customer-care-a-survey-of-consumer-preferences/ Analysis and Expertise on Voice Services and Conversational Commerce Mon, 05 Dec 2011 22:59:12 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://opusresearch.net/wordpress/2010/02/04/webcast-multi-channel-customer-care-a-survey-of-consumer-preferences/comment-page-1/#comment-26734 Chris Wed, 03 Feb 2010 15:14:45 +0000 http://opusresearch.net/wordpress/?p=2273#comment-26734 Customer service is quickly becoming the driving force between most businesses. Because of ecommerce, you can find just about anything in multiple places on the web. The only thing that differentiates one online store from the next is their customer service and support line. I'm a strong believer that all businesses should invest in <a href="http://www.clientservices.com/CustomerCareSolutions.aspx" rel="nofollow">customer care solutions</a> or training programs for their employees. A "how are you doing today" and a smile can make all the difference. Customer service is quickly becoming the driving force between most businesses. Because of ecommerce, you can find just about anything in multiple places on the web. The only thing that differentiates one online store from the next is their customer service and support line. I’m a strong believer that all businesses should invest in customer care solutions or training programs for their employees. A “how are you doing today” and a smile can make all the difference.

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