Consumer Survey Results: Attitudes Toward Streamlined Customer Service
2009 December 1
Featured Research
In this era of social media, customers are becoming much less patient with traditional customer care channels. That’s why it’s so interesting to evaluate survey results that provide insight into customer preference and intention to use new tools that give them greater power to control their e-commerce activities.
Featured Research Reports are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).
