CRM Magazine – September 3, 2009

Excerpt:
Dan Miller, senior analyst at Opus Research, explains that the move has the potential to benefit both vendors. For Teleperformance, he says it can serve the Genesys user base as it “moves into this uncertain future where people have to do more with less.” “For Genesys, a partnership with ostensibly the largest provider of outsourced contact center services — with a global footprint — is a very important channel to have,” he adds.

From the article, “Teleperformance and Genesys Team Up to Deliver On-Demand Functionality”, by Christopher Musico, CRM Magazine, September 3, 2009