Archive for April, 2009

04.30.09Disaggregation’s Destiny: Recombinant Telephony

14.29.09Tellme and Microsoft: Two Years On

04.28.09Foundations 2009: Voice Self-Service Meets Web 2.0

04.27.09Raytheon Integrates Loquendo Voice Security Library

04.23.09Voxeo and Trade Harbor Announce Partnership for Voice Biometric Authentication

04.22.09Customer Interaction Analytics: Quality of Care on the Critical Path

04.21.09Genesys Trifecta: Conversational Access Across Many Media

04.20.09Vodafone Contracts with OnMobile for VAS

04.15.09AT&T’s HICS Leverages Genesys Customer Interaction Portal

04.14.09Users Have Spoken (or Not): Voice Search Still on the Horizon

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