Inside the Numbers: Bright Spots in Avaya’s Sales Figures

Featured Research
Avaya’s sales figures for calendar year 2008 provide a glimpse of the uneven adoption of Conversational Access Technologies – or at least Avaya’s flavor of IP-based contact centers and self-service resources. Global results were flat, but IVR sales grew at close to 25%. They highlight the need for cost-effective solutions that leverage the installed base and create opportunities for go-to-market partners.

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