Acquiring Intervoice: A Bright Move by Convergys

Cementing leadership status in “relationship management,” Convergys pays a small premium for IVR and voice self-service specialist Intervoice. It makes sense because it gives Convergys first dibs on selling new services and back-end integration to Intervoice’s installed base. Consolidation will continue as “on-demand” solution providers broaden their offerings to meet immediate business needs.

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