Contextual Communications for the Mobile Masses
2008 May 19
The concept of unified communications (UC) is so overused it crowds out expansive thinking about the services that enterprises and wireless subscribers will use every day. The real deal is more accurately called “contextual communications,” and refers to intelligent handling and support of communications, interactions and transactions in the most appropriate manner based on analysis of each caller’s situation, including support of voice, text, graphics, video in real-time or asynchronously.
