Analytics and Reporting for Phone-Based Self-Service

April 18th, 2007 Dan Miller

With the sharp public eye on customer satisfaction, businesses need better and faster ways to tune phone self-service resources. A new generation of monitoring and reporting systems supports closer links to business intelligence and analytics. Determining suitability of new solutions hinges on compatibility with existing performance management resources, flexibility for accommodating multiple constituencies within the enterprise and out-of-the box capabilities, in terms of providing pre-formatted reports.

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Entry Filed under: Reports